Terms of service

Last Updated: October 10, 2026

1. Introduction

Welcome to Zippkart. These Terms of Service govern your access to and use of our website, online store, and related services.

Zippkart operates an online shopping business offering home, kitchen, and lifestyle products to customers in India.

Throughout these Terms, the words "we," "us," and "our" refer to Zippkart. The words "you" and "your" refer to customers and other visitors to our website.

By accessing our website or placing an order, you agree to these Terms of Service and our applicable policies. If you do not agree, please discontinue using our website.

2. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are under the age of majority, you may use our services only with the involvement and consent of a parent or legal guardian, as applicable under law.

3. Products and Descriptions

We aim to display accurate product descriptions, images, prices, and specifications.

However, minor variations in color, appearance, packaging, or presentation may occur because of lighting, screen settings, manufacturer updates, or other factors.

Product images are provided for illustrative purposes unless otherwise stated.

We do not guarantee that every product will meet personal preferences beyond its stated description and specifications. Nothing in these Terms limits your statutory rights regarding defective, misrepresented, or incorrectly supplied products.

4. Pricing and Availability

All prices will be displayed in Indian Rupees (INR), unless otherwise stated.

Prices, promotions, and product availability may change without prior notice. Changes will not affect orders already accepted, except where a correction or other action is permitted by law.

We reserve the right to correct genuine pricing, listing, or technical errors. If an error affects your order, we will contact you and provide an appropriate resolution, including cancellation and refund where applicable.

Product availability is subject to stock and supplier confirmation.

5. Orders and Acceptance

When you place an order, you agree to provide accurate, complete, and current information.

An order confirmation email or message acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.

We reserve the right to decline or cancel an order for legitimate reasons, including stock unavailability, suspected fraud, payment issues, incorrect pricing, or delivery restrictions, subject to applicable law.

If payment has already been collected for an order that we cancel, we will arrange the applicable refund.

6. Payments

We may offer payment methods such as prepaid online payments and Cash on Delivery (COD), depending on availability.

You agree to provide valid payment and billing information when placing an order.

Online payments may be processed through third-party payment service providers. Their services may be subject to separate terms and conditions.

We do not store complete payment card details unless expressly stated and handled through an appropriately compliant payment system.

COD orders may be subject to address verification or confirmation before dispatch.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframes communicated on our website.

Delivery estimates are indicative and may be affected by courier operations, supplier availability, weather, public holidays, logistical disruptions, or other circumstances beyond our reasonable control.

As Zippkart may use third-party suppliers and logistics partners, products may be dispatched from different locations.

We will make reasonable efforts to communicate significant delays and assist customers with delivery-related issues.

Nothing in this section excludes responsibility that cannot legally be excluded under applicable law.

8. Cancellations, Returns, and Refunds

Order cancellations, returns, replacements, and refunds are governed by our separate Return and Refund Policy.

Please review that policy before placing an order.

You may contact our customer support team for assistance with eligible cancellation or return requests.

Our policies do not restrict any mandatory consumer rights or remedies available under applicable Indian law.

9. Customer Responsibilities

When using our website, you agree not to:

• Use the website for unlawful, fraudulent, or deceptive activities.

• Submit false, misleading, or unauthorized personal or payment information.

• Attempt to disrupt, damage, or gain unauthorized access to our website or systems.

• Copy, reproduce, distribute, or commercially exploit website content without authorization.

• Upload malicious software or interfere with the website's operation.

• Violate the rights of Zippkart, other customers, suppliers, or third parties.

We may take appropriate action in response to violations, subject to applicable law.

10. Intellectual Property

Unless otherwise stated, the website's branding, logo, original text, graphics, layout, and other original materials are owned by or licensed to Zippkart.

You may not reproduce, modify, distribute, or commercially use these materials without prior written permission, except where permitted by law.

Third-party names, trademarks, and product images remain the property of their respective owners.

11. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment providers, courier companies, analytics providers, and other external platforms.

We do not control all third-party services and are not responsible for their independent policies or operations.

Your use of third-party services may be subject to their respective terms and privacy policies.

This section does not exclude liability where applicable law requires otherwise.

12. Privacy and Personal Information

We collect and use personal information as described in our Privacy Policy.

Information such as your name, phone number, email address, delivery address, and order details may be used to process purchases, arrange delivery, provide support, prevent fraud, and meet legal obligations.

We handle personal information in accordance with applicable Indian data protection and privacy laws.

Please review our Privacy Policy to understand how your information is collected, used, retained, and protected.

13. Limitation of Liability

To the extent permitted by applicable law, Zippkart will not be responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, negligence where liability cannot lawfully be excluded, or any other liability that cannot be excluded or restricted under applicable law.

Your statutory rights as a consumer remain unaffected.

14. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of the website, your material breach of these Terms, or your infringement of third-party rights.

This provision does not require you to indemnify us for our own unlawful conduct or any liability that cannot legally be transferred to you.

15. Suspension or Termination

We may restrict or suspend access to our website where reasonably necessary to protect our systems, prevent fraud, comply with legal obligations, or address violations of these Terms.

Any such action will be subject to applicable law and will not unlawfully interfere with existing customer rights or outstanding refund obligations.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, legal obligations, or website functionality.

The latest version will be published on this page with its updated effective date.

Changes will apply as permitted by law. Material changes will be communicated where required.

17. Governing Law and Disputes

These Terms are governed by the laws of India.

Disputes will be addressed through the appropriate legal processes and forums having jurisdiction under applicable law. Nothing in these Terms prevents consumers from exercising their statutory rights before competent consumer dispute redressal authorities or other appropriate forums.

18. Contact Information

For questions about these Terms of Service, please contact us:

Business Name: Zippkart
Phone/WhatsApp:+91 8423375203 

We will make reasonable efforts to respond to customer inquiries within a reasonable timeframe.

Thank you for choosing Zippkart.