Shipping policy

Last Updated: October 10, 2026

At Zippkart, our goal is to make online shopping simple, convenient, and reliable. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website within India.

1. Shipping Locations

Zippkart currently aims to deliver across India, subject to courier service availability and delivery restrictions.

Delivery availability may vary depending on your PIN code, product, and logistics partner. Please provide an accurate shipping address and valid contact number when placing your order.

2. Order Processing Time

Orders are generally processed within 1–3 business days after placement, excluding Sundays and public holidays.

Order processing includes order verification, supplier coordination, product preparation, and dispatch arrangements.

During promotional events, holidays, or periods of high demand, processing may take longer. We will make reasonable efforts to communicate significant delays.

3. Estimated Delivery Time

Our estimated delivery timeframe is:

  • Metro cities and major urban areas: 3–7 business days after dispatch.

  • Other cities and towns: 5–10 business days after dispatch.

  • Remote and less accessible locations: 7–15 business days after dispatch.

These are estimates, not guaranteed delivery dates. Actual delivery times depend on your location, supplier dispatch, courier operations, weather, and other logistical factors.

The applicable delivery estimate shown during checkout or communicated for your order should be considered when planning for delivery.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer free shipping on selected products, qualifying orders, or promotional campaigns. Any conditions will be communicated on the website or during checkout.

No undisclosed shipping charge will be added after you place your order, except where a change is lawfully agreed upon or otherwise permitted by applicable law.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information where available.

You may use the tracking link or shipment details shared through email, SMS, WhatsApp, or our website to check your order status.

Tracking information may take some time to become active after dispatch.

If you have not received tracking details within a reasonable period after the expected dispatch date, please contact our support team.

6. Cash on Delivery (COD)

Cash on Delivery may be available for eligible products and PIN codes.

Where COD is offered, please ensure that someone is available at the delivery address to receive the parcel and pay the amount due.

Our team or logistics partner may contact you to verify your order before dispatch.

Any order verification, cancellation, or delivery procedures will be handled in accordance with applicable law and our published policies.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery details, including their name, complete address, PIN code, and phone number.

Incorrect or incomplete information may cause delivery delays or failed delivery attempts.

If you notice an error after placing an order, contact us as soon as possible. Address changes may not be possible once the order has been dispatched.

We will work with our logistics partners to resolve delivery issues where reasonably possible.

8. Delayed Deliveries

Although we aim to deliver within the estimated timeframe, delays may occur due to:

  • Courier or transportation disruptions.

  • Weather conditions or natural events.

  • Public holidays or high-demand periods.

  • Supplier or stock availability issues.

  • Incorrect address details or unsuccessful delivery attempts.

  • Other circumstances affecting logistics operations.

If your order is significantly delayed, contact our support team so we can investigate and provide an update.

Nothing in this section removes any rights or remedies available to you under applicable law.

9. Failed Delivery Attempts

If a courier cannot deliver your order, the courier may attempt redelivery or contact you for further instructions, depending on its procedures.

Please keep your phone accessible and respond to legitimate delivery communications.

If a shipment is returned to the sender after unsuccessful delivery attempts, contact our support team to discuss the available options.

Any additional shipping charges, cancellation, or refund arrangements will be handled transparently and in accordance with applicable law and our relevant policies.

10. Damaged, Incorrect, or Missing Products

Please inspect your order after delivery.

If you receive a damaged, defective, incorrect, or incomplete product, contact us within 7 days of delivery with your order number and clear photographs or other supporting evidence, where available.

We will review your request and arrange an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

11. Multiple Shipments

Because Zippkart may work with multiple suppliers and fulfillment partners, items from a single order may occasionally arrive in separate packages.

If your order contains multiple products, they may have different dispatch dates or tracking details.

Where possible, we will communicate relevant shipment information to help you track each package.

12. Lost Shipments

If your tracking information indicates that a parcel is lost, or your order has not arrived after the communicated delivery timeframe, contact our support team.

We will coordinate with the relevant courier or fulfillment partner to investigate the shipment and determine an appropriate resolution.

Any replacement or refund will be handled in accordance with applicable law and our Return and Refund Policy.

13. Contact Us

For shipping questions, delivery updates, or assistance with an order, please contact:

Business Name: Zippkart
Phone/WhatsApp:+91 8423375203

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

Thank you for shopping with Zippkart. We appreciate your trust and look forward to serving you.