Refund policy

Return and Refund Policy

Last Updated: October 10, 2026

At Zippkart, we want you to shop with confidence. We carefully select home and kitchen products to make your everyday life easier. If something goes wrong with your order, we're here to help.

1. Return Eligibility

You may request a return under the following circumstances:

  • You received a damaged or defective product.

  • You received an incorrect item.

  • Your order arrived with missing parts or accessories.

  • The product is significantly different from its description on our website.

To be eligible for a return, please contact us within 7 days of delivery and provide your order number, a description of the issue, and clear photos or an unboxing video where available.

Products must generally be unused and returned with their original packaging, accessories, and documentation, where applicable.

2. Non-Returnable Items

For hygiene, safety, or practical reasons, certain products may not be eligible for return, including:

  • Used kitchen tools, cookware, and food-contact products.

  • Products damaged due to misuse, improper handling, or normal wear and tear.

  • Items specifically identified as non-returnable on their product pages, where legally permitted.

  • Customized products, where applicable and legally permitted.

These exclusions do not affect your rights where a product is defective, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

3. How to Request a Return

To request a return:

  1. Contact our customer support team at [Your Support Email].

  2. Include your order number and the reason for the return.

  3. Attach clear photos or other evidence of the issue, if applicable.

  4. Wait for our team to review your request and provide return instructions.

Please do not send products back before receiving return instructions from our team.

4. Refund Policy

Once your return or refund request has been approved, we will notify you of the next steps.

  • Damaged, defective, or incorrect products: We will arrange an appropriate resolution, which may include a replacement or refund.

  • Approved returns: Refunds will be processed using the original payment method wherever possible.

  • Prepaid orders: Refunds will be initiated after approval and any required verification.

  • Cash on Delivery (COD) orders: Approved refunds may be made through a suitable bank transfer or another mutually agreed method, subject to verification.

We aim to initiate approved refunds within 5–10 business days. The time taken for the funds to appear in your account may depend on your bank or payment provider.

Any refund will be handled in accordance with applicable law and the circumstances of the order.

5. Return Shipping Costs

If a return is required because an item is damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law, Zippkart will arrange or cover the reasonable return shipping costs.

For other approved returns, shipping costs and eligibility will be communicated to you before the return is arranged, subject to applicable consumer protection laws.

6. Order Cancellations

You may request cancellation before your order has been dispatched by contacting our support team.

Once an order has been dispatched, cancellation may not be possible. In such cases, our return policy and applicable consumer rights will apply.

If an eligible cancelled order has already been paid for, we will initiate the applicable refund.

7. Damaged or Missing Deliveries

Please inspect your order when it arrives. If your product is damaged, defective, or missing components, contact us within 7 days of delivery with your order details and supporting evidence.

We will review the issue and work toward a fair resolution.

8. Exchanges and Replacements

Replacements are subject to product availability. If a replacement is unavailable, we may offer a refund or another appropriate remedy, in accordance with applicable law.

9. Refund Delays

If your refund has not appeared within the communicated timeframe, please check with your bank or payment provider first. If the issue remains unresolved, contact us so we can assist.

10. Contact Us

For return, refund, or cancellation requests, contact:

Store Name: Zippkart
Phone/WhatsApp:+91 8423375203 
Business Address: [Your Registered Business Address]

We aim to handle every request fairly, transparently, and in accordance with applicable Indian consumer protection laws.

Thank you for shopping with Zippkart.